Last updated Friday 27 March, 2020
During these unprecedented circumstances, and out of an abundance of caution for everyone, we have now temporarily suspended expeditions until further notice. Weâ€™re so sorry to disappoint, as we know hundreds of you were soon looking forward to an adventure with us.
BOOKINGS IN MARCH AND APRIL 2020
There is no requirement to contact us. If you have a session booked in March and April then we have now made your booking with us open-dated. This means you can now visit us when we re-open on any alternative operating date thatâ€™s convenient for you.
Of course if you would like to amend your booking to guarantee a reservation on a specific date and time before you journey to us then thatâ€™s fine and recommended, but please hold off doing this until weâ€™ve confirmed a re-opening date.
CAN I UPGRADE FOR FREE?
Donâ€™t worry about our terms, weâ€™ve relaxed them. You wonâ€™t be required to upgrade or pay any difference in price or a rescheduling fee and there is no time limit for which youâ€™ll need to visit us in the future. You can now choose to take advantage of joining us on any expedition in the summer months or Halloween Glide & Glow instead.
CAN I GET A REFUND INSTEAD?
Unfortunately this sustained closure is for reasons beyond our control and due to the unique nature of this unprecedented situation we are not currently providing a refund for existing bookings until we re-open. Adventure Segway is a permanent, year-round visitor experience so we hope you can support us by finding a convenient time in the future to visit.
BOOKINGS FROM MAY 2020
We hope to re-open as soon as possible so at the moment bookings from May will remain valid; but please keep posted to this page for the latest updates.
I HAVE A GIFT VOUCHER THAT’S ABOUT TO EXPIRE
Donâ€™t worry, any outstanding Adventure Segway gift or experience vouchers will be extended by the amount of days weâ€™ve been closed since Monday 23 March, 2020. This will be done automatically as soon as we confirm a re-opening date.
IF YOU HAVE A VOUCHER SUPPLIED FROM INTO THE BLUE
As this is a third-party retailer with their own terms you will need to contact them directly to assist you further. If you have already made a booking with us then no further action is required, you can amend your booking to an alternative date as per all the details given above.
WHEN WILL YOU RE-OPEN?
At the moment, we are unfortunately unable to predict how long it will take before things get back to normal. In the meantime please stay safe out there, and keep posted to our website or social media channels for all the latest updates.
I REQUIRE FURTHER ASSISTANCE
No problem – please send us an E-Mail to email@example.com and we will respond to your question within 48 hours.